Events and Operations Assistant Manager, Family Experience

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Events and Operations Assistant Manager, Family Experience supports the planning and daily delivery of family-focused activities, events and guest experiences at Shangri-La Singapore. The role typically requires a diploma or degree in hospitality, events, tourism or a related field, together with several years of experience in hotel operations, events, children’s programming or guest activities. Strong organisation, communication and problem-solving skills are essential. The successful candidate is expected to coordinate teams and suppliers, maintain high safety and service standards, manage schedules and budgets, respond professionally to families, and create engaging experiences for children and parents. Flexibility to work weekends, public holidays and varied shifts is likely required.

About the employer

Shangri-La is a leading luxury hospitality group founded in Asia and recognised for warm Asian hospitality, personalised service and high-quality accommodation. The group operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a long-established luxury hotel located near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities, extensive gardens and family-oriented experiences. The company places strong emphasis on service excellence, colleague development, cultural awareness and creating memorable stays for guests. Employees may work across hotel operations, food and beverage, events, recreation, wellness and guest services. The organisation generally seeks energetic, service-minded people who can work collaboratively in a multicultural environment while maintaining professional standards expected of an international luxury brand.

Working in Singapore

Singapore is a modern island city-state with strong opportunities in hospitality, tourism, events, finance, technology, healthcare and logistics. Its culture blends Chinese, Malay, Indian and international influences, reflected in food, festivals, languages and neighbourhoods. Life is safe, efficient and convenient, with excellent public transport, healthcare and shopping, although rent and everyday expenses can be high. Popular leisure options include hawker centres, museums, parks, beaches on Sentosa and green spaces such as the Botanic Gardens. Foreign employees normally need a work pass, such as an Employment Pass or S Pass, sponsored and submitted by the employer; eligibility depends on salary, qualifications, experience and prevailing government rules. Relocating candidates should budget for accommodation, deposits, insurance and transport, and confirm pass approval before travelling for employment. English is widely used in workplaces, making integration relatively straightforward.