Service Associate - F&B Waiter/Waitress (Valley Wing Summit Room)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate will welcome guests, take food and beverage orders, serve meals and drinks, explain menu items, maintain service standards, and ensure the Valley Wing Summit Room operates smoothly. Candidates should have relevant experience in hotel or restaurant service, good spoken English, a pleasant and professional manner, and strong customer-service skills. Attention to detail, teamwork, personal grooming, and the ability to work shifts, weekends, and public holidays are expected. Knowledge of food safety and basic beverage service is helpful. The role suits someone who is reliable, guest-focused, physically fit, and comfortable working in a luxury hotel environment.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La is known for warm Asian hospitality, high service standards, elegant accommodation, and extensive dining and wellness facilities. Shangri-La Singapore is located near Orchard Road and offers luxury rooms, suites, restaurants, event spaces, gardens, and the exclusive Valley Wing. Employees typically work in a multicultural environment with structured service procedures, training opportunities, and strong emphasis on guest satisfaction. The company employs people across hotel operations, food and beverage, housekeeping, engineering, sales, administration, and guest services.

Working in Singapore

Singapore is a compact, modern island city with strong opportunities in hotels, restaurants, tourism, retail, finance, technology, healthcare, and logistics. Its culture blends Chinese, Malay, Indian, and international influences, reflected in its food, festivals, languages, and neighbourhoods. The lifestyle is safe, efficient, and convenient, with excellent public transport, healthcare, shopping, and dining, although accommodation and daily expenses can be high. Hospitality employees often work rotating shifts, weekends, and public holidays. Foreign workers generally need an employer-sponsored work pass; the Employment Pass is intended for qualifying professional roles, while service positions may fall under the S Pass or Work Permit system, subject to current salary and quota rules. Applicants should secure an offer before relocating, confirm accommodation and medical coverage, and check requirements with Singapore's Ministry of Manpower.