Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for reviewing daily hotel revenue, checking transactions, reconciling income from rooms, restaurants, banquets and other outlets, and ensuring accurate financial reporting. Candidates should have a diploma or degree in accounting, finance, or hospitality management, with relevant experience in hotel income audit, night audit, or finance operations. Familiarity with hotel systems, point-of-sale platforms, spreadsheets, internal controls, and Indonesian tax requirements is valuable. The role requires strong attention to detail, numerical accuracy, integrity, organization, and the ability to meet strict reporting deadlines. The successful candidate is expected to work closely with the finance and operational teams, identify discrepancies, maintain confidentiality, and support Shangri-La’s service and control standards.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for thoughtful Asian hospitality, comfortable surroundings, high service standards, and strong attention to guest experience. Shangri-La properties typically provide accommodation, restaurants and bars, meetings and events, wellness facilities, and leisure services. In Indonesia, the group has operated well-known properties in destinations including Jakarta and Bali, serving business travellers, families, and luxury holiday guests. Employees work in a structured international environment with opportunities to develop across hotel operations, finance, culinary, sales, and guest services. The company generally values professionalism, cultural awareness, teamwork, integrity, and consistent delivery of its Shangri-La hospitality philosophy.

Working in Indonesia

Indonesia offers hospitality, finance, tourism, food and beverage, technology, and wellness opportunities, particularly in Bali, Java, Lombok, Batam, and the major resort islands. Bali is popular with international workers because of its beaches, established expatriate community, cafés, and active tourism industry, while Jakarta and Surabaya provide broader corporate career options. Indonesian culture places importance on politeness, family, community, and religious diversity; respectful dress and behaviour are expected. Living costs vary considerably, with Bali’s popular areas often more expensive than other regions. Foreign employees normally need an employer-sponsored work permit and appropriate limited-stay visa, commonly arranged through the company before starting work. Requirements and regulations can change, so applicants should confirm details with the employer and Indonesian immigration authorities. Relocation planning should include accommodation, health insurance, transport, tax registration, and learning basic Indonesian. Island travel is attractive, although traffic, seasonal weather, and transport connections should be considered.