Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager oversees daily resort or hotel operations, ensuring high standards in guest service, rooms, food and beverage, safety, and employee performance. Candidates typically need a degree in hospitality or business, substantial experience in luxury hotel operations, strong leadership skills, and knowledge of budgeting, guest relations, and quality management. The role requires a hands-on, commercially aware manager who can work across departments, resolve issues professionally, support revenue objectives, and represent Shangri-La’s service standards. Flexibility, cultural awareness, strong communication, and the ability to work long hours, weekends, and holidays are expected.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for refined service, strong guest relationships, and the philosophy of Asian hospitality. In the Philippines, Shangri-La operates major city and resort properties, including hotels in Manila, Cebu, and Boracay. The company employs colleagues from diverse backgrounds and places strong emphasis on service excellence, professional development, operational discipline, and guest satisfaction. A Resident Manager can expect to work in a structured international environment, collaborating with department heads while maintaining the property’s standards, profitability, reputation, and overall guest experience.

Working in Philippines

The Philippines offers opportunities in hospitality, tourism, food and beverage, property management, diving, wellness, and events, particularly in Manila, Cebu, Boracay, Palawan, and other resort destinations. Filipino culture is generally warm, family-oriented, and welcoming, with English widely used in business and hotels. Island living can provide beautiful beaches, outdoor activities, affordable local food, and a relaxed social atmosphere, although transport, healthcare access, and internet reliability vary by location. Foreign professionals normally need an employer-sponsored work visa or permit, commonly arranged after a job offer; requirements depend on nationality and contract terms. Relocation packages may include accommodation, flights, meals, insurance, and assistance with permits, but these should be confirmed directly with the employer. Costs are lower than in many major international cities, while imported goods and premium resort-area housing can be expensive.