Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations leads the hotel’s business and guest-service strategy for Chinese-speaking markets. Responsibilities typically include developing Chinese market partnerships, coordinating sales and marketing initiatives, supporting Chinese guest experiences, managing communications, monitoring market performance, and working with operations teams to improve satisfaction and revenue. Candidates are expected to have senior hospitality or commercial management experience, strong knowledge of the Chinese travel market, excellent Mandarin and English communication skills, and proven leadership abilities. Experience with luxury hotels, tourism partners, digital marketing platforms, and international guest relations is highly valued. The role requires cultural awareness, commercial judgment, flexibility, and the ability to work with multiple departments in a fast-paced resort environment.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, high service standards, premium accommodations, and destination resorts. Its Philippine properties serve leisure and business travelers, offering restaurants, wellness facilities, events, and locally focused guest experiences. Shangri-La places strong emphasis on service culture, employee development, responsible business practices, and creating memorable stays. A director-level role within the group generally involves close collaboration with hotel leadership, commercial teams, and operational departments. Exact duties and benefits depend on the property, but employees can typically expect an international working environment, structured standards, and opportunities to work with diverse guests and travel partners.

Working in Philippines

The Philippines offers opportunities in hotels, resorts, tourism, business services, technology, healthcare, and education. Major hospitality markets include Manila, Cebu, Boracay, Palawan, and Davao, while resort destinations often provide staff accommodation or transport support. Filipino culture is welcoming, family-oriented, English-friendly, and influenced by Malay, Spanish, American, and Asian traditions. Island life can be relaxed and affordable, with beaches, diving, outdoor activities, and lively local communities, although transport, healthcare access, and internet quality vary by location. Foreign professionals normally need an employer-sponsored work permit and appropriate visa, commonly involving an Alien Employment Permit and a 9(g) work visa; requirements can change, so confirmation with the employer and Philippine authorities is important. Relocation planning should cover accommodation, insurance, banking, taxes, local transport, and typhoon-season preparations.