Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – F&B Service (Lobby Lounge) oversees daily lounge operations, ensuring efficient service, guest satisfaction, quality standards, and revenue performance. Requirements generally include a hospitality or related qualification, several years of food and beverage experience, and supervisory or management experience in a hotel, restaurant, lounge, or upscale bar. Strong knowledge of service procedures, guest relations, food safety, inventory control, scheduling, and point-of-sale systems is expected. The candidate should be confident leading a team, handling guest concerns, coordinating with kitchen and hotel departments, maintaining presentation standards, and supporting training. Flexibility for shifts, weekends, and holidays, along with good English communication and professional grooming, is typically required.

About the employer

Shangri-La Group is a global luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other markets. Its properties are known for personalized service, comfortable surroundings, strong dining offerings, and the company’s welcoming approach to guests. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Manila, and Shangri-La Mactan, Cebu, among others. The group offers careers across hotel operations, food and beverage, guest services, culinary arts, engineering, sales, and corporate functions. Employees typically work in a structured international environment with emphasis on service excellence, teamwork, professional development, and responsible business practices.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Jobs are available in hotels, restaurants, tourism, events, cruise support, diving, and wellness, with English widely used in the workplace. Filipino culture is friendly, family-oriented, community-minded, and strongly influenced by local traditions and international tourism. Lifestyle varies from busy metropolitan living to relaxed beach communities; costs are generally lower than in many Western countries, though Manila and major resort areas can be expensive. Foreign nationals usually need an employer-sponsored work permit and appropriate visa, while short-term visitors cannot legally work. Relocating normally involves securing a written offer, checking accommodation and medical coverage, arranging immigration documents, and understanding local taxes. The country’s tropical climate, excellent beaches, regional cuisine, and island-hopping opportunities are major attractions, but traffic, humidity, and occasional typhoons should be considered.