Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) supervises daily pool-bar operations, coordinates service during busy periods, and ensures guests receive efficient, friendly, and consistent hospitality. Candidates should have relevant experience in hotel, restaurant, or bar operations, strong knowledge of food and beverage service, and good communication skills. Familiarity with point-of-sale systems, beverage service, cash handling, hygiene standards, and inventory control is beneficial. The role requires leadership, organization, attention to detail, and the ability to coach service colleagues. The successful candidate is expected to remain professional under pressure, work flexible shifts including weekends and holidays, resolve guest concerns promptly, and support Shangri-La’s service standards and safety procedures.

About the employer

Shangri-La Group is a prominent luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for personalized service, comfortable accommodation, destination experiences, and strong attention to guest care. Shangri-La properties commonly provide restaurants, bars, wellness facilities, meetings and events, and recreational services. In the Philippines, the group has established luxury hotels and resorts serving both leisure and business travelers. Employees generally work in multicultural teams and are expected to demonstrate warmth, professionalism, teamwork, and consistent attention to detail. Depending on the property and position, staff benefits may include meals, uniforms, training, service charge, medical coverage, accommodation assistance, or employee rates, although packages differ by location and employment contract.

Working in Philippines

The Philippines is an archipelago with major employment hubs in Metro Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Hospitality opportunities include food and beverage service, housekeeping, front office, culinary work, diving, wellness, engineering, and hotel management. Filipino culture is generally warm, family-oriented, social, and English-friendly, while music, festivals, and regional cuisine are important parts of daily life. Island living can offer beaches, outdoor activities, and a relaxed atmosphere, but transport, utilities, healthcare access, and cost of living vary considerably between urban centers and remote resorts. Foreign nationals normally need an appropriate work visa or permit arranged with employer support; entering as a tourist does not authorize employment. Candidates should confirm sponsorship, accommodation, taxes, insurance, transportation, and contract terms before relocating. Local hires may find resort work seasonal, and remote locations may involve limited shopping and fewer international amenities.