Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the hotel’s training strategy and helps maintain Shangri-La’s service standards. Requirements typically include a diploma or bachelor’s degree in hospitality, human resources, education, or a related field, along with several years of hotel experience in training, learning and development, or guest service. The successful candidate should be confident delivering workshops, coaching colleagues, coordinating induction programmes, measuring training effectiveness, and preparing reports. Strong communication, presentation, organisation, and interpersonal skills are essential. Experience in a luxury hotel, knowledge of service-quality systems, and familiarity with UAE workplace practices would be advantageous. The role requires a professional, approachable, and hands-on candidate who can motivate multicultural teams and consistently promote a guest-focused culture.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for Asian-inspired service, elegant properties, and strong attention to guest experience. The group operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La properties are known for personalised service, distinctive dining, wellness facilities, and thoughtful local touches. In the United Arab Emirates, the company serves business and leisure travellers through premium city and resort operations, supported by multicultural teams. Employees generally work in a structured, service-led environment with emphasis on professional presentation, guest satisfaction, teamwork, training, and career development. Benefits and employment conditions vary by property, position, and local labour regulations, but hospitality packages commonly include medical cover, transport, accommodation or an allowance, meals, leave, and travel benefits.

Working in United Arab Emirates

The UAE is not an island but a federation of seven emirates, offering strong opportunities in hotels, restaurants, tourism, aviation, retail, events, finance, technology, and construction. Dubai and Abu Dhabi provide the widest range of international hospitality roles, while Ras Al Khaimah, Fujairah, and other coastal areas offer resort-based work. The culture combines Islamic traditions, Emirati heritage, and a highly international population. Dress should be respectful, especially in workplaces and public areas, and local customs should be observed during Ramadan. Lifestyle options range from beaches, desert activities, shopping, and dining to museums and outdoor recreation. Most expatriates need an employer-sponsored residence visa and work permit; the company normally handles the application, medical examination, Emirates ID, and related processing. Candidates should verify salary, accommodation, insurance, leave, probation, and repatriation terms before accepting. The UAE is generally safe, but living costs can be high, particularly in Dubai and Abu Dhabi.