Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker – In Room Dining receives guest orders by telephone, confirms menu choices, dietary requirements, delivery details and payment information, and coordinates accurately with the kitchen and service team. Candidates should have hotel or restaurant experience, strong spoken English and preferably Cantonese or Mandarin, good telephone manners, basic computer skills, and a professional, guest-focused attitude. The role requires attention to detail, speed, teamwork, discretion and flexibility to work shifts, weekends and public holidays. The successful candidate is expected to promote menu items appropriately, maintain accurate records, follow food-safety and hotel standards, and ensure every order is delivered promptly and courteously.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its brands are known for warm Asian hospitality, high service standards and premium guest experiences. Shangri-La hotels typically offer accommodation, restaurants, bars, banquet facilities, wellness services and business or leisure amenities. The group places strong emphasis on guest satisfaction, service excellence, employee development and cultural awareness. In Hong Kong, Shangri-La operates prominent luxury properties, including Island Shangri-La and Kowloon Shangri-La. Employees generally work in structured, multicultural teams and may receive benefits such as meals, uniforms, training, medical coverage or preferential accommodation arrangements, depending on the property and employment terms.

Working in Hong Kong

Hong Kong is a compact, energetic international destination made up of Hong Kong Island, Kowloon and the New Territories, with easy access to outlying islands such as Lantau. Hospitality, retail, finance, aviation, technology and education provide many employment opportunities, especially for people with language skills and customer-service experience. The culture blends Cantonese traditions with global influences; respect, efficiency and professionalism are highly valued. Lifestyle options range from dense urban districts and excellent public transport to beaches, hiking trails, temples and island villages. Foreign employees normally need an approved employment visa sponsored by an employer before starting work; requirements include a valid offer, suitable qualifications or experience and proof that the role cannot readily be filled locally. New arrivals should budget carefully for housing, as rent is high, and arrange a local bank account, medical cover and transport card.