Waiter / Waitress - Cafe Malacca

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress at Cafe Malacca is responsible for welcoming guests, taking food and beverage orders, serving meals, clearing tables, processing requests and maintaining Shangri-La service standards. Candidates should ideally have previous experience in a hotel, restaurant or café, strong communication and customer-service skills, a pleasant personality and good knowledge of English. Cantonese and Mandarin are advantageous in Hong Kong. The role requires attention to detail, teamwork, professional grooming and the ability to remain calm during busy periods. Candidates should be flexible to work shifts, weekends and public holidays, and demonstrate enthusiasm for hospitality and Southeast Asian cuisine.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its hotels, resorts and distinctive Asian-inspired service culture. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La hotels typically offer accommodation, restaurants, bars, spas, meeting facilities and leisure services, with a strong focus on personalised guest experiences. The company promotes values including sincerity, humility, respect and teamwork, and provides career opportunities across guest services, food and beverage, culinary operations, housekeeping, engineering, sales and corporate functions. In Hong Kong, Shangri-La properties serve business and leisure travellers while supporting large-scale events, fine dining and international hospitality standards. Benefits may include meals, uniforms, training, medical coverage, staff rates and opportunities for internal progression, depending on the property and employment terms.

Working in Hong Kong

Hong Kong is a compact international city with a strong hospitality, finance, retail, technology and professional-services economy. Hotels, restaurants, cafés, bars and tourism businesses regularly recruit service staff, especially candidates with language skills and relevant experience. Local culture blends Cantonese traditions, British influences and modern global lifestyles. Residents enjoy excellent public transport, diverse food, shopping, nightlife, hiking and nearby beaches, although accommodation and daily expenses can be high. Hong Kong is not a single resort island, but includes Hong Kong Island, Kowloon and the New Territories, plus outlying islands. Foreign nationals generally need an employment visa arranged with an approved sponsoring employer before starting work; requirements include a valid job offer, suitable qualifications or experience and proof that the role cannot easily be filled locally. Employers commonly assist with visa paperwork. New arrivals should budget for deposits, shared housing, transport and healthcare, and confirm salary, service charge, accommodation and working hours before relocating.