Guest Relations Officer (Residences)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer (Residences) welcomes residents and guests, manages arrivals and departures, handles requests and complaints, coordinates with housekeeping, engineering, security and other departments, and helps maintain a personalised luxury service experience. Candidates are generally expected to have hospitality or guest-service experience, preferably in a luxury hotel or residential property. Strong English communication, a professional appearance, computer literacy and excellent interpersonal skills are important. Knowledge of local languages and Indonesian hospitality standards is advantageous. The role requires flexibility for shifts, weekends and public holidays, strong attention to detail, discretion when handling resident information, and the ability to remain calm and service-focused in a busy environment.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for warm Asian hospitality, high service standards, distinctive guest experiences and premium accommodation. Its properties commonly include restaurants, wellness facilities, meeting spaces and long-stay or branded residential services. In Indonesia, Shangri-La has operated well-established luxury properties and is recognised for professional service, international training and opportunities across front office, food and beverage, housekeeping, culinary and management functions. Employees typically work in multicultural teams and serve both international travellers and local guests. Benefits and compensation vary by property, position, experience and applicable service-charge arrangements.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam and other resort destinations. Bali has the largest international tourism market, with jobs in hotels, villas, restaurants, wellness and guest services; Jakarta and Surabaya provide broader corporate and city-hotel opportunities. The culture values respect, friendliness, modesty and strong community relationships. Lifestyle ranges from busy urban living to beach, nature and island communities, although traffic and seasonal tourism can affect daily life. Foreign nationals normally need an employer-sponsored work permit and appropriate limited-stay work visa; working on a tourist visa is not permitted. Employers often assist with immigration, accommodation, meals, transport or insurance, but arrangements should be confirmed in writing. Costs vary significantly by island, and applicants should verify salary, service charge, housing, contract terms and relocation support before accepting an offer.