Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is expected to plan, coordinate and evaluate training programmes that support Shangri-La’s service standards and business goals. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, together with several years of training or hotel operations experience. The successful candidate should understand adult learning methods, employee development, performance management and Malaysian workplace practices. Strong presentation, communication, coaching and organisational skills are essential. The role requires someone who can work closely with department heads, identify learning needs, manage training records and budgets, deliver engaging sessions and measure the effectiveness of development initiatives. A professional, approachable and service-oriented attitude is particularly important in a luxury hospitality environment.

About the employer

Shangri-La is a prominent luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The brand is known for warm Asian hospitality, personalised guest service and high-quality accommodation, dining, wellness and event facilities. Its properties employ large multicultural teams and place strong emphasis on service training, internal development and career progression. In Malaysia, Shangri-La has operated well-known city hotels and resort properties, serving leisure travellers, corporate guests, families and conference groups. A Learning & Development Manager supports the company’s service culture by building employee capability, coordinating mandatory and specialist training, and helping departments maintain consistent operational standards. The role offers exposure to international hospitality practices and collaboration with colleagues across multiple hotel functions.

Working in Malaysia

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Island and coastal properties commonly recruit hotel managers, front-office staff, chefs, housekeeping teams, spa professionals, trainers and event specialists. Workplace culture is generally respectful and multicultural, with Malay, Chinese, Indian and international influences; English is widely used in hotels, while Malay is the national language. Lifestyle varies from busy city living to relaxed beach communities, with affordable food, tropical weather and strong travel opportunities. Foreign employees normally need an employment pass sponsored by the hiring company, and should not begin work before approval. Employers usually manage immigration paperwork, but candidates should verify contract terms, medical requirements and relocation support. Rent and transport costs depend heavily on the destination, while island locations may offer staff accommodation but fewer urban conveniences.