Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager, RSR & GSH is responsible for driving room, group, corporate and leisure business for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. Requirements typically include a diploma or degree in hotel management, business or a related field, with several years of hospitality sales experience, preferably in an upscale resort or international hotel. Strong knowledge of local, regional and international markets, account management, negotiations and revenue-generating activities is expected. The candidate should be confident, well presented and commercially minded, with excellent communication skills in English; additional languages are advantageous. Regular travel, client visits, sales calls, events and achievement of individual and property revenue targets are likely to be part of the role.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America and other international markets. The company is known for warm Asian hospitality, high service standards and distinctive properties ranging from city hotels to beach resorts. In Penang, Shangri-La operates Rasa Sayang Resort & Spa and Golden Sands Resort, both located in Batu Feringgi and serving leisure, meetings, weddings and corporate guests. Employees generally work in a multicultural environment focused on guest satisfaction, operational excellence and commercial performance. Benefits may include service charge, meals, staff rates, medical coverage, training and career opportunities within the wider Shangri-La network, although specific terms depend on the employment contract and local policy.

Working in Malaysia

Penang Island is one of Malaysia’s best-known destinations for hospitality, tourism and international business. Job opportunities are concentrated in hotels, resorts, restaurants, events, travel, retail, healthcare, education and technology, with stronger demand in George Town and Batu Feringgi. The island blends Malay, Chinese, Indian and colonial influences, reflected in its food, festivals, architecture and multilingual communities. Lifestyle is generally relaxed, affordable compared with Kuala Lumpur, and suited to people who enjoy beaches, heritage streets, hiking and excellent local cuisine. Foreign employees normally require an employer-sponsored Employment Pass, with approval handled before starting work; qualifications and relevant experience may be requested. Candidates should confirm visa eligibility, salary, accommodation, transport, insurance and service-charge arrangements with the employer. Penang International Airport provides regional connections, while ferries and bridges link the island with mainland Malaysia.