Restaurant Reservations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Restaurant Reservations Manager oversees daily restaurant booking operations, manages reservation systems, coordinates table availability, and supports the restaurant team in maximizing occupancy and guest satisfaction. Candidates should have several years of experience in restaurant reservations, front office, or food and beverage operations, preferably within an upscale hotel or luxury resort. Strong communication, organization, problem-solving, and customer-service skills are required, along with confidence using reservation software and handling guest requests. The successful candidate is expected to lead the reservations team, maintain accurate booking records, coordinate closely with restaurant and events departments, manage special occasions and VIP arrangements, and uphold Shangri-La’s service standards. Flexibility to work weekends, evenings, and public holidays is normally required.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, high service standards, and carefully designed properties serving business and leisure travelers. Its Malaysian operations include well-established city hotels and resort destinations, supported by restaurants, banqueting facilities, spas, and extensive guest services. Shangri-La places strong emphasis on personalized experiences, professional development, teamwork, and operational excellence. Employees commonly work in multicultural environments and are expected to demonstrate courtesy, attention to detail, commercial awareness, and a genuine commitment to guest satisfaction. Benefits may vary by property but can include meals, uniforms, medical coverage, staff rates, training, and career opportunities within the wider group.

Working in Malaysia

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and island resorts such as Redang, Tioman, and Perhentian. Employers recruit for hotels, restaurants, tourism, events, diving, wellness, and guest services, with stronger seasonal demand during holidays. The culture is multicultural, combining Malay, Chinese, Indian, and indigenous influences, and English is widely used in tourism workplaces. Lifestyle ranges from busy city living to relaxed beach communities, with generally affordable food and transport compared with many international destinations. Foreign employees normally need an employment pass arranged and sponsored by the employer before starting work; requirements depend on nationality, salary, and role. Relocation costs, accommodation, transport, healthcare, and tax arrangements should be confirmed in the employment offer. Island postings may involve limited shopping, fewer medical facilities, humid weather, and ferry or flight access, but offer beautiful scenery and a close-knit resort lifestyle.