Assistant Outlet Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Outlet Manager supports the daily operation of a restaurant, bar, or other food and beverage outlet at Shangri-La. Requirements typically include hospitality experience, strong knowledge of service standards, staff supervision, guest relations, cash handling, and food safety procedures. A diploma or certificate in hospitality is advantageous, while fluency in English and additional languages is helpful. The successful candidate is expected to lead by example, maintain service quality, handle guest concerns professionally, coordinate with kitchen and hotel departments, assist with scheduling and training, and achieve sales and guest-satisfaction targets. Flexibility for shifts, weekends, and public holidays is essential.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for warm Asian hospitality, high service standards, premium accommodation, and extensive dining, wellness, and event facilities. Shangri-La properties in Malaysia include major city and resort destinations, offering career opportunities in food and beverage, rooms, culinary operations, events, sales, engineering, and guest services. Employees generally work in a structured, multicultural environment with training and internal career-development opportunities. As an Assistant Outlet Manager, the role would involve supporting outlet performance while representing the company’s emphasis on gracious service, operational consistency, and memorable guest experiences.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology, and business services. Popular island destinations such as Langkawi, Penang, and parts of Sabah and Sarawak provide resort and hospitality work, while Kuala Lumpur and major mainland cities offer broader employment options. Malaysian culture is multicultural, blending Malay, Chinese, Indian, and Indigenous traditions, with English widely used in tourism and business. Lifestyle costs are generally moderate, although resort islands can be more expensive and seasonal. Langkawi is relaxed and scenic, Penang is known for food and heritage, and Sabah offers beaches, diving, and nature. Foreign employees normally need an employment pass or other approved work authorization, sponsored and arranged by the employer before starting work. Candidates should confirm salary, accommodation, meals, transport, insurance, contract terms, and visa responsibilities directly with Shangri-La. Malaysia’s tropical climate means hot, humid weather and regular rain.