Service Leader - Laundry

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – Laundry oversees daily laundry operations, including sorting, washing, drying, pressing, repairs, linen control, and uniform distribution. Candidates typically need hotel laundry or housekeeping experience, practical knowledge of laundry equipment and chemicals, good English communication skills, and the ability to lead a team. The role requires strong organization, attention to detail, physical stamina, and a clear understanding of hygiene, safety, quality standards, and guest service. The successful candidate is expected to schedule staff, monitor productivity, control operating costs, maintain equipment, coordinate with housekeeping and other departments, train colleagues, and ensure that guest garments, linens, and uniforms are handled accurately and professionally.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for personalized service, high-quality accommodation, restaurants, wellness facilities, and strong attention to guest comfort. In the Philippines, Shangri-La operates well-established properties and is recognized as a prominent employer in the hotel industry. Its workplaces typically emphasize service excellence, professional presentation, teamwork, training, and operational standards. Employees may receive benefits such as meals, uniforms, service charge, medical coverage, staff discounts, and career development, although packages vary by property and employment contract. A Service Leader – Laundry would work within the rooms division and support smooth hotel operations by maintaining reliable linen, uniform, and garment services.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Common vacancies include housekeeping, food and beverage, front office, maintenance, sales, and spa roles, with larger international hotels often providing training and benefits. Filipino culture is welcoming, family-oriented, and strongly influenced by regional traditions, Christianity, and English-language education. Lifestyle varies from busy urban living to relaxed island communities, with beaches, diving, festivals, and affordable local food widely available. Foreign workers generally need an employer-sponsored work permit and an appropriate visa, while Filipino citizens can relocate internally with standard employment documents. New arrivals should confirm accommodation, transport, medical coverage, taxes, and contract terms before moving. Costs are higher in Manila and major tourist areas, while smaller islands may have fewer services and limited transport. Weather is tropical, with a dry season and a rainy or typhoon season.