Human Resources Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Human Resources Manager is expected to lead HR operations, including recruitment, employee relations, performance management, training, payroll coordination, labour-law compliance and staff engagement. Candidates should have a degree or professional qualification in Human Resources, Business Administration or a related field, together with several years of hotel or hospitality HR experience. Strong knowledge of Malaysian employment regulations, communication skills and the ability to manage confidential matters are important. Shangri-La would typically expect a service-oriented leader who can support a multicultural workforce, coach department managers, resolve workplace issues fairly and contribute to a positive employee culture in line with the company’s luxury hospitality standards.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. The company is known for personalised service, comfortable accommodation, destination dining and high standards of guest care. Its Malaysian portfolio includes established city and resort properties, creating a broad range of opportunities in hotel operations, food and beverage, wellness, engineering, sales and corporate support. Shangri-La places emphasis on hospitality values, staff development, cultural awareness and delivering memorable guest experiences. Human Resources managers play an important role in recruiting and developing employees, maintaining workplace standards and ensuring that hotel teams are engaged, compliant and able to provide consistently warm service.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and shared services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Island living in Langkawi, Penang or parts of Sabah combines tropical scenery, beaches, outdoor activities and a relaxed social atmosphere, although transport and specialist services can be more limited than in major cities. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in business and hospitality. Costs vary considerably; resort islands may have higher accommodation and imported-food prices. Foreign employees generally need an employment pass sponsored by the employer, with approval arranged before starting work. Candidates should confirm accommodation, medical coverage, relocation support, tax treatment and transport arrangements in the employment offer.