Sales Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager is expected to drive room, events, corporate and group revenue for Shangri-La in Malaysia. Typical requirements include a diploma or degree in hospitality, business, marketing or a related field, together with several years of hotel sales experience and a strong record of meeting targets. The candidate should understand local and international markets, maintain relationships with corporate accounts, travel agencies and event planners, and be confident presenting and negotiating. Strong communication, networking, forecasting, CRM and reporting skills are important. The role requires close cooperation with reservations, revenue management, food and beverage and operations teams. Flexibility to attend client meetings, sales calls, trade events and occasional travel is expected, along with a polished, service-focused and commercially minded approach.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe and other international markets. Its properties are known for refined accommodation, attentive service, destination dining, meetings and events, and a strong emphasis on guest experience. In Malaysia, Shangri-La operates well-established city and resort properties, including hotels in Kuala Lumpur, Penang, Kota Kinabalu and other destinations. The company promotes the Shangri-La service culture, commonly associated with warmth, respect, professionalism and personalised care. Employees typically work in a multicultural environment with opportunities to serve leisure travellers, corporate clients, groups and international visitors. Exact benefits, management structure and career development opportunities vary by property and by the specific Sales Manager vacancy.

Working in Malaysia

Malaysia offers opportunities in hotel sales, tourism, events, restaurants, resorts and corporate travel, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. Langkawi is the country’s best-known resort island, with a relaxed lifestyle, beaches, island excursions, mangroves and a sizeable expatriate community. Penang combines heritage architecture, excellent food and a more urban working environment, while Sabah offers a slower pace, nature and marine tourism. Malaysian workplaces are multicultural, and courtesy, modest dress, punctuality and sensitivity toward Malay, Chinese, Indian and local indigenous customs are valued. Costs are generally lower than in Singapore, although central Kuala Lumpur and popular resort areas can be expensive. Foreign employees normally need employer sponsorship for an Employment Pass, and the company must complete approval and immigration procedures before work begins. Check current Malaysian immigration rules before relocating.