Service Associate - Human Resources

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Human Resources supports daily HR administration, including maintaining employee records, preparing documents, coordinating recruitment activities, assisting with onboarding, responding to staff enquiries, and helping organize training or employee engagement initiatives. The role typically requires a diploma or degree in Human Resources, Business Administration, Hospitality Management, or a related field. Previous administrative or hotel experience is advantageous. Candidates should be organized, discreet, approachable, service-minded, and comfortable handling confidential information. Good English communication, computer literacy, attention to detail, and the ability to manage several tasks in a busy hospitality environment are expected.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. Its brands are known for warm Asian hospitality, high service standards, and extensive guest facilities, including restaurants, spas, meeting venues, and recreational activities. In the Philippines, Shangri-La operates well-established properties in locations such as Manila, Cebu, and Boracay. Employees generally work in service-focused, multicultural environments where teamwork, professionalism, grooming, and guest satisfaction are highly valued. The company also provides opportunities to build careers in hotel operations, administration, food and beverage, engineering, sales, and human resources.

Working in Philippines

The Philippines offers hospitality and service opportunities across Luzon, Cebu, Boracay, Palawan, and other resort islands. Hotels, resorts, restaurants, tour companies, and business-process firms regularly recruit both entry-level and experienced workers. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in workplaces. Island living can be relaxed and affordable, although transport, healthcare, internet reliability, and housing vary considerably by location. Manila and Cebu provide more urban conveniences, while Boracay and Palawan offer a quieter resort lifestyle with seasonal employment patterns. Foreign workers normally need an employer-sponsored work permit and an appropriate visa; requirements should be confirmed with the Philippine Bureau of Immigration and the employer. Filipino applicants can usually relocate domestically with standard identification and employment documents. Budget for accommodation deposits, transport, medical checks, and local registration when moving.