Guest Relations Officer - Japanese Speaking

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer supports Japanese-speaking guests throughout their stay, providing a warm welcome, handling requests, resolving concerns, arranging services and coordinating with front office, housekeeping, food and beverage and other departments. Candidates should be fluent in Japanese and English; Indonesian language skills are advantageous. Previous experience in guest relations, front office or luxury hospitality is preferred. The successful candidate should have excellent communication and interpersonal skills, a polished appearance, strong cultural awareness, attention to detail and a genuine service mindset. Flexibility to work shifts, weekends and public holidays is expected, along with the ability to remain calm and professional in a busy resort environment.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its brands are known for thoughtful Asian-inspired hospitality, high service standards and strong attention to personalised guest experiences. Shangri-La properties typically offer accommodation, restaurants, bars, spas, meeting facilities and leisure activities, serving both business and holiday travellers. Employees are expected to demonstrate warmth, professionalism, cultural sensitivity and a commitment to the company’s service philosophy. Benefits and working conditions vary by property and location, but hospitality roles may include service charge, meals, uniforms, transport or staff accommodation.

Working in Indonesia

Indonesia is an archipelago with opportunities across Bali, Java, Lombok, Batam and other resort destinations. Hospitality jobs are concentrated in Bali and Jakarta, while tourism roles are also available in beach resorts, diving destinations and remote islands. Bali offers an international lifestyle, strong tourism infrastructure and a blend of Hindu traditions, ceremonies, arts and outdoor activities. Jakarta is more urban and business-focused, with heavier traffic and a faster pace. Living costs vary considerably; accommodation near major resorts can be expensive, while local food and transport are generally affordable. Foreign employees normally need employer sponsorship and an appropriate work and stay permit, such as a work KITAS; working on a tourist visa is not permitted. Candidates should confirm visa sponsorship, accommodation, insurance, taxes and relocation support directly with Shangri-La before accepting an offer.