Guest Relations Officer - Korean Speaking

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer – Korean Speaking welcomes Korean-speaking guests, supports check-in and check-out, handles requests and concerns, explains hotel facilities, and coordinates with front office, housekeeping, food and beverage, and concierge teams. Requirements generally include fluent Korean and English, previous experience in guest relations, front office, hospitality, or a related service role, strong communication skills, professional presentation, and familiarity with hotel systems. Indonesian language ability and experience with Korean guests are advantageous. The successful candidate is expected to provide warm, culturally sensitive service, remain calm when resolving complaints, maintain accurate records, promote hotel services, and work flexible shifts, including weekends and public holidays.

About the employer

Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The company is known for attentive, personalized service, elegant properties, and its Asian-inspired approach to hospitality. Shangri-La hotels commonly provide accommodation, dining, wellness, meetings, and recreational facilities for leisure and business travelers. In Indonesia, the group has operated well-known city hotels and resort properties, serving both domestic and international guests. Employees are generally expected to demonstrate genuine care, cultural awareness, teamwork, and strong service standards. Depending on the property, staff benefits may include service charge, meals, uniforms, training, medical coverage, and career development opportunities. Exact benefits and employment terms vary by hotel, position, and local labor regulations.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam, and other resort islands, particularly in guest relations, front office, food and beverage, wellness, and tourism operations. Bali has the broadest international job market and a relaxed, multicultural lifestyle, while Jakarta and Surabaya offer more urban career options. Indonesian culture values politeness, community, respect for elders, and religious diversity; modest dress and sensitivity toward local customs are important. Living costs vary considerably, with resort areas often more expensive than smaller towns. Foreign nationals generally need an employer-sponsored work permit and appropriate stay visa before beginning employment; working on a tourist visa is not permitted. Employers often assist with documentation, accommodation, meals, transport, or relocation, but this should be confirmed in writing. Candidates should verify contract terms, health insurance, taxes, housing, and flight arrangements before relocating.