Waiter / Waitress - Lobby Lounge (侍應生)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress serves guests in the Lobby Lounge, takes orders, delivers food and beverages, processes payments, and maintains high service standards. Candidates should have hospitality or restaurant experience, good communication skills, a pleasant and attentive manner, and the ability to work shifts, weekends, and public holidays. Cantonese and English are generally important for guest communication in Hong Kong; Mandarin is an advantage. The successful candidate is expected to be well presented, customer focused, reliable, accurate, and able to work effectively within a busy luxury-hotel team.

About the employer

Shangri-La is a leading luxury hospitality group originating from Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for refined accommodation, attentive service, distinctive dining, and its welcoming Shangri-La hospitality culture. Its Hong Kong properties serve business travellers, leisure guests, local residents, and international visitors through luxury rooms, restaurants, lounges, meeting facilities, and wellness services. Employees typically work in multicultural teams and receive exposure to high international service standards. Depending on the property and position, benefits may include service charge, staff meals, medical coverage, training, career development, and hotel discounts. The role is likely based in a premium Shangri-La hotel environment where presentation, guest care, teamwork, and consistency are highly valued.

Working in Hong Kong

Hong Kong is a compact international city made up of Hong Kong Island, Kowloon, the New Territories, and many outlying islands. Hospitality opportunities are strongest in hotels, restaurants, airlines, cruise services, events, and tourism, especially in Central, Admiralty, Tsim Sha Tsui, and major resort areas. The culture combines Cantonese traditions, international influences, fast-paced urban life, and excellent food. Public transport is efficient, though accommodation can be expensive and space is limited. Overseas employees normally need an employment visa sponsored by an approved employer; applicants generally need a confirmed job, suitable qualifications or experience, and proof that the role cannot easily be filled locally. Employers commonly assist with documentation. New arrivals should arrange housing, a Hong Kong Identity Card, banking, healthcare coverage, and local tax registration. Weather is humid and subtropical, with hot summers and occasional typhoons.