Room Attendant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Room Attendant is responsible for cleaning and preparing guest rooms, bathrooms, corridors, and assigned public areas to Shangri-La standards. Duties include changing linens, replenishing amenities, reporting maintenance issues, respecting guest privacy, and following health, safety, and hygiene procedures. Candidates should have previous housekeeping or hotel experience, good attention to detail, physical stamina, and a professional, service-oriented attitude. The role requires working shifts, weekends, and public holidays, communicating politely with guests and colleagues, and maintaining confidentiality. English communication skills are generally expected; knowledge of additional languages is useful. Reliability, grooming, teamwork, and the ability to work efficiently under time pressure are important.

About the employer

Shangri-La is a luxury hospitality group founded in Asia and known for its hotels, resorts, residences, and distinctive service culture. The company operates properties across Asia, the Middle East, Europe, Africa, North America, and other international destinations. Shangri-La hotels typically focus on personalized guest service, comfortable accommodation, restaurants, leisure facilities, and culturally inspired experiences. Its UAE properties serve business and leisure travelers and commonly employ multicultural teams across rooms, food and beverage, engineering, finance, and guest services. Employees are generally expected to demonstrate genuine hospitality, professional presentation, teamwork, and respect for guests and colleagues. Benefits and employment conditions vary by property and contract, but hotel roles may include accommodation, transportation, meals or allowances, medical coverage, annual leave, and travel-related benefits.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, including Dubai, Abu Dhabi, Sharjah, and Ras Al Khaimah, with strong opportunities in hotels, resorts, restaurants, tourism, retail, aviation, and property services. The culture blends Emirati traditions with a large international community. Islamic customs should be respected, particularly during Ramadan, and modest, professional clothing is advisable in workplaces and public areas. Lifestyle options range from beaches and desert activities to shopping, dining, cultural attractions, and outdoor recreation. Most expatriate employees enter on an employment visa sponsored by their employer; the company normally arranges work authorization, medical checks, and residency processing. Candidates should verify the written contract, salary, accommodation, transport, leave, insurance, and recruitment fees before relocating. Living costs vary considerably, with Dubai and Abu Dhabi generally more expensive than other emirates.