Family Experience Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Family Experience Supervisor is responsible for creating engaging, safe and memorable activities for children and families at Shangri-La Hong Kong. Requirements typically include a diploma or degree in hospitality, childcare, education, recreation or a related field, along with supervisory experience in a hotel, kids’ club, family attraction or guest-services environment. Candidates should be confident communicators with strong organisational skills, creativity and a genuine interest in working with children. First-aid or safeguarding training is advantageous. The role expects excellent guest service, careful activity planning, effective team coordination, and strict attention to health, safety and child-protection procedures. Fluent English and Cantonese are valuable in Hong Kong’s family-oriented luxury hospitality market.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for its Asian-inspired approach to service, warm hospitality and emphasis on personalised guest experiences. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. Shangri-La Hong Kong is a prominent luxury hotel in the city, serving international travellers, business guests and families with accommodation, dining, events, wellness and leisure facilities. Employees generally work in a service-focused, multicultural environment with opportunities for training and career development. Family-experience roles support the company’s aim of delivering thoughtful, memorable stays for guests of all ages.

Working in Hong Kong

Hong Kong is a vibrant coastal city made up of Hong Kong Island, Kowloon and the New Territories, with excellent opportunities in hospitality, finance, technology, retail, education and tourism. The culture combines Cantonese traditions, international influences, fast-paced city life and a strong food scene. Residents enjoy efficient public transport, hiking trails, beaches, arts venues and lively neighbourhoods, although housing is expensive and living space is limited. Overseas professionals normally need an employment visa sponsored by their employer; applicants must show a confirmed job, relevant qualifications or experience and a salary appropriate to the role. Dependants may usually apply for dependant visas. New arrivals should budget for rent, deposits, insurance and transport, and arrange accommodation before moving. Hong Kong’s humid summers, dense urban environment and demanding work culture are important lifestyle considerations.