Host / Hostess - Summer Palace

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Host or Hostess welcomes guests, manages restaurant seating, handles reservations, coordinates table flow and supports smooth service at Summer Palace, Shangri-La Hong Kong. Candidates should have previous experience in a quality hotel or fine-dining restaurant, strong communication and interpersonal skills, a polished and professional appearance, and good spoken English; Cantonese and Mandarin are advantageous. The role requires confidence, courtesy, attention to detail and the ability to remain composed during busy periods. The successful candidate is expected to provide warm, personalised service, work closely with restaurant and kitchen colleagues, follow hotel standards and accommodate international guests with discretion.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. Shangri-La hotels are known for personalised service, comfortable accommodation, refined dining and strong attention to local culture. Shangri-La Hong Kong is located in the city’s Admiralty district and includes luxury accommodation, conference facilities and several restaurants, including the acclaimed Summer Palace Chinese restaurant. The company generally offers structured training, career development and employee benefits, while expecting high standards of professionalism, guest care, teamwork and cultural awareness. Roles may involve shift work, weekends and public holidays, particularly in food and beverage operations.

Working in Hong Kong

Hong Kong offers diverse hospitality opportunities in luxury hotels, restaurants, clubs, retail, tourism and events, with experienced staff often finding work in Central, Admiralty, Tsim Sha Tsui and resort areas. The culture blends Cantonese traditions, international business and a fast-paced urban lifestyle. English is widely used professionally; Cantonese is valuable for guest-facing roles, while Mandarin can be an advantage. Living costs are high, especially rent, but public transport is exceptionally efficient and the city provides excellent food, shopping, hiking and nightlife. Hong Kong is not a single resort island, although Hong Kong Island, Kowloon and the New Territories form one connected destination. Foreign employees normally need an employer-sponsored employment visa before starting work, with proof of qualifications and a genuine job offer. Employers may assist with visa paperwork, accommodation guidance and relocation. New arrivals should budget for deposits, healthcare arrangements and local registration requirements.