Club Ambassador

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Club Ambassador welcomes and assists guests in the hotel’s club lounge, providing personalised check-in and check-out, concierge support, restaurant and transport reservations, and information about hotel services and Hong Kong. The role generally requires previous experience in luxury hotels, front office, guest relations or concierge operations, along with excellent English and Cantonese or Mandarin communication skills. Candidates should be polished, warm, discreet and highly service-oriented, with strong knowledge of local attractions and the ability to resolve requests efficiently. Flexibility for shifts, weekends and public holidays, good computer skills, attention to detail and a professional appearance are also expected.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America and other international destinations. The company is recognised for personalised Asian-inspired hospitality, elegant properties, high service standards and strong attention to guest comfort. Its portfolio includes Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders brands. In Hong Kong, Shangri-La operates prominent luxury hotels serving business travellers, leisure guests, events and long-stay visitors. Employees typically work in multicultural teams and are expected to demonstrate warmth, professionalism, cultural awareness and a commitment to creating memorable guest experiences. Career opportunities span hotel operations, food and beverage, culinary services, engineering, sales, finance and corporate functions.

Working in Hong Kong

Hong Kong is a compact, energetic destination made up of Hong Kong Island, Kowloon and the New Territories, with excellent public transport and easy access to beaches, hiking trails and outlying islands. Hospitality offers opportunities in luxury hotels, restaurants, clubs, events, tourism and aviation, especially for candidates with Cantonese, Mandarin or English skills. The culture combines Chinese traditions, international influences, efficient urban living and a strong dining scene. Rent can be high, particularly on Hong Kong Island, although public transport is affordable and reliable. Foreign employees generally need an approved employment visa before starting work; employers commonly sponsor eligible professionals under the General Employment Policy, subject to qualifications and a confirmed offer. Candidates should prepare passport, educational and employment documents, and allow time for immigration processing. Relocation packages vary, so accommodation, medical cover, meals and service charge should be confirmed with the employer.