Service Associate - Health Club

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Health Club supports the daily operation of the hotel’s fitness and leisure facilities. Typical duties include welcoming members and guests, explaining health club services, maintaining cleanliness and safety, monitoring equipment, preparing amenities, handling basic enquiries, and reporting faults or incidents. Applicants generally need a friendly, service-focused attitude, good communication skills, basic computer ability, and a neat, professional appearance. Experience in a hotel, gym, recreation centre, or customer-service role is advantageous. The successful candidate should be physically fit, attentive to detail, comfortable working shifts, and able to follow hygiene, safety, and Shangri-La service standards. First-aid or fitness-related training may be beneficial.

About the employer

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other markets. Its properties are known for warm Asian hospitality, comfortable accommodation, restaurants, wellness facilities, and personalised guest service. In the Philippines, Shangri-La operates established properties including Shangri-La The Fort, Manila, Edsa Shangri-La, Manila, and Shangri-La Mactan, Cebu. The company places strong emphasis on service excellence, employee development, teamwork, and creating memorable experiences for guests. Depending on the property, employees may receive benefits such as service charge, meals, uniforms, training, healthcare support, and staff discounts, although packages vary by role and location.

Working in Philippines

The Philippines offers hospitality, tourism, wellness, food and beverage, and customer-service opportunities, particularly in Manila, Cebu, Boracay, Palawan, and other resort destinations. Filipino culture is generally welcoming, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle varies from busy urban living in Manila to a more relaxed coastal pace on the islands. Living costs are usually lower than in many international hotel markets, although rent and transport are higher in major cities and tourist areas. Foreign workers normally need an employer-sponsored work permit and an appropriate employment visa; requirements should be confirmed with the Philippine Bureau of Immigration and the employer. Philippine nationals relocating between islands should budget for transport, accommodation deposits, and local registration. Weather is tropical, with a dry season and a rainy or typhoon season, so preparation and flexible travel plans are useful.