Sales Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager is responsible for driving revenue through corporate, leisure, group, and event business, while developing strong relationships with clients and travel partners. Requirements typically include a diploma or degree in hospitality, business, marketing, or a related field, along with several years of hotel sales experience, preferably in an international property. The successful candidate should understand the Malaysian market, be confident in negotiations and presentations, and have strong communication, networking, and organisational skills. Expectations include achieving sales targets, maintaining accurate account records, conducting sales calls and visits, supporting marketing initiatives, monitoring competitor activity, and representing Shangri-La professionally. Flexibility, commercial awareness, teamwork, and willingness to travel locally are important.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, elegant hotels, resorts, and residences. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. Shangri-La hotels typically serve business travellers, leisure guests, groups, and high-end events, combining premium accommodation with restaurants, wellness facilities, and conference services. The company places strong emphasis on warm hospitality, personalised guest experiences, employee development, and cultural understanding. In Malaysia, Shangri-La has an established presence in destinations such as Kuala Lumpur and Penang, offering opportunities across hotel operations, sales, food and beverage, events, finance, and guest services.

Working in Malaysia

Malaysia offers varied opportunities in hotel sales, tourism, events, retail, technology, and business services. Kuala Lumpur is the main commercial centre, while Penang, Langkawi, Kota Kinabalu, and other resort destinations provide strong hospitality employment. The culture is multicultural, with Malay, Chinese, Indian, and indigenous influences, and English is widely used in business and tourism. Lifestyle costs are generally moderate, although central Kuala Lumpur and popular islands can be more expensive. Malaysia has beaches, rainforests, excellent food, and convenient regional travel. Foreign employees normally need employer sponsorship for an Employment Pass, with the company handling approval and immigration procedures; requirements depend on nationality, salary, and role. Candidates should confirm visa eligibility, accommodation, healthcare, taxation, and relocation support before accepting an offer.