Director of Banquet Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Banquet Operations leads all banquet, conference, wedding, and event-service activities, ensuring outstanding guest experiences and strong financial performance. Requirements typically include a degree or diploma in hospitality management, substantial experience in luxury hotels or large-scale events, and proven leadership of banquet teams. The candidate should understand service standards, menu coordination, staffing, budgeting, health and safety, vendor management, and event planning. Excellent communication, organization, problem-solving, and guest-recovery skills are essential. Shangri-La expects a polished, hands-on leader who can coach employees, collaborate with culinary and sales teams, manage multiple events under pressure, and consistently deliver the brand’s service standards.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The company is recognized for warm Asian hospitality, high service standards, elegant accommodations, dining, wellness, and professionally managed meetings and events. In the Philippines, Shangri-La has established properties in destinations such as Manila, Makati, Cebu, and Boracay, serving business travelers, leisure guests, weddings, conferences, and large social functions. Employees generally work in a structured, guest-focused environment with training, international exposure, and opportunities for career progression. Exact benefits, service-charge arrangements, and employment conditions vary by property and should be confirmed directly with the recruiting hotel.

Working in Philippines

The Philippines offers hospitality opportunities across Luzon, Visayas, and Mindanao, particularly in Manila, Cebu, Boracay, Palawan, and other resort destinations. Hotels, restaurants, cruise businesses, and event venues regularly recruit experienced managers, chefs, service professionals, and support teams. Filipino culture is welcoming, family-oriented, and relationship-driven, with English widely used in business and tourism. Lifestyle varies from fast-paced urban living to relaxed beach communities; costs are generally lower than in many Western countries, though central Manila and major resorts can be expensive. Foreign hires normally need an employer-sponsored work permit and appropriate visa, while local applicants must meet Philippine employment requirements. International candidates should confirm sponsorship, tax treatment, accommodation, medical coverage, and relocation support before accepting an offer. Climate is tropical, with a rainy season and occasional typhoons.