Service Manager - Housekeeping (Public Area & Laundry)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager will oversee public-area cleanliness and laundry operations, ensuring that guest spaces, back-of-house areas, linen, uniforms, and laundry services meet Shangri-La standards. Candidates typically need hotel housekeeping experience, supervisory or managerial background, strong knowledge of cleaning and laundry procedures, staff scheduling skills, and good command of English. The role requires leadership, attention to detail, sound knowledge of health and safety practices, and the ability to coordinate with Front Office, Engineering, and other departments. The successful candidate is expected to train and motivate employees, control supplies and operating costs, resolve service issues promptly, and maintain consistent hygiene, presentation, and guest-service standards.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. Its properties are known for warm Asian hospitality, high service standards, elegant facilities, and personalized guest experiences. In the Philippines, Shangri-La operates major city and resort properties, including Shangri-La The Fort, Edsa Shangri-La, and Shangri-La Mactan. Employees generally work in structured, international environments with formal operating procedures, training opportunities, and strong emphasis on guest satisfaction, teamwork, cleanliness, and professional presentation.

Working in Philippines

The Philippines offers hospitality opportunities in Metro Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Hotels frequently recruit professionals in housekeeping, food and beverage, engineering, front office, wellness, and guest services. Filipino workplace culture values hospitality, respect, teamwork, and good relationships, while English is widely used in tourism and business. Lifestyle varies from busy urban living to relaxed island communities, with generally warm weather, affordable local food, and strong domestic travel culture. Filipino applicants usually need valid identification, employment documents, and any company-required medical or background checks. Foreign workers normally require an Alien Employment Permit and an appropriate work visa, commonly a 9(g) employment visa, arranged with employer support. Relocation should include housing research, transport planning, healthcare access, tax obligations, and adjustment to tropical weather and seasonal storms.