Manager, Shangri-La Circle (Hotel Performance & Member Services)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Manager, Shangri-La Circle (Hotel Performance & Member Services) is expected to support loyalty-programme performance across hotels and deliver a high-quality experience for members. Responsibilities may include monitoring programme results, analysing member and hotel data, coordinating service improvements, preparing performance reports, and working with hotel teams and regional stakeholders. Candidates should have several years of experience in hotel operations, customer loyalty, membership services, commercial strategy, or performance management. Strong analytical, communication, project-management, and problem-solving skills are important, along with confidence working across cultures and departments. Experience with CRM systems, loyalty programmes, hospitality technology, and Microsoft Office is advantageous. The successful candidate should be organised, commercially aware, customer-focused, and able to manage multiple priorities in a regional corporate environment.

About the employer

Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands, serving business and leisure travellers through upscale accommodation, dining, wellness, meetings, and events. The group is known for its Asian-inspired approach to hospitality, attentive personal service, and strong emphasis on guest experience. Shangri-La Circle is the company’s loyalty programme, connecting members with benefits, rewards, personalised offers, and recognition across participating properties. Corporate teams in Hong Kong support hotel performance, brand standards, commercial development, technology, and member engagement across the wider network. Employees typically work in an international environment with opportunities to collaborate with hotels and offices in multiple countries.

Working in Hong Kong

Hong Kong is a compact coastal city and island territory with strong opportunities in hospitality, finance, technology, retail, aviation, education, and professional services. Hotel and tourism roles are concentrated in Hong Kong Island, Kowloon, Lantau, and resort areas, with English widely used in international workplaces; Cantonese is valuable, while Mandarin is also useful. The culture combines Chinese traditions, global business practices, efficient public transport, and a fast-paced urban lifestyle. Residents enjoy excellent restaurants, hiking trails, beaches, shopping, nightlife, and convenient access to nearby Asian destinations. Housing is expensive, so newcomers often begin with serviced apartments or shared accommodation. Most overseas professionals require an employment visa sponsored by their employer; the company normally submits the application, supported by qualifications and a confirmed job offer. Applicants should arrange health insurance, banking, accommodation, and document authentication before moving. Hong Kong is not technically an island-only destination, but its surrounding islands form part of the wider city.