Director of Rooms

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Rooms leads the hotel’s rooms division, typically covering front office, guest services, housekeeping, reservations and related guest-experience functions. The role requires substantial luxury-hotel management experience, strong knowledge of rooms operations, budgeting, forecasting, revenue performance and service standards. Candidates are expected to lead and develop large multicultural teams, maintain high guest satisfaction, manage departmental costs, coordinate with other hotel divisions and ensure compliance with Shangri-La standards. Strong communication, commercial awareness, problem-solving ability and knowledge of international luxury hospitality are essential. A relevant hospitality qualification and previous experience in a senior rooms or hotel operations position would normally be expected.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. The brand is known for warm Asian hospitality, personalised service and high standards in accommodation, dining, wellness and business facilities. Shangri-La Hotel Singapore is an established luxury property set near Orchard Road, with extensive guest rooms, suites, restaurants, meeting facilities, gardens and recreational amenities. The company places strong emphasis on service culture, colleague development, operational excellence and creating memorable guest experiences. Working for Shangri-La generally involves serving an international clientele in a multicultural environment, while maintaining detailed brand standards and commercial performance. Senior leaders are expected to balance genuine hospitality with disciplined financial and people management.

Working in Singapore

Singapore is a compact, highly connected island city with strong opportunities in luxury hotels, tourism, aviation, finance, technology, healthcare and education. Hospitality professionals can find roles with international hotel groups, resorts, restaurants and event companies, although competition is strong and employers usually prioritise relevant experience. The culture is multicultural, orderly and fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle benefits include excellent public transport, safety, diverse food, shopping and easy regional travel, though housing and daily expenses can be high. Foreign employees normally need employer-sponsored permission, such as an Employment Pass or S Pass, and approval depends on salary, qualifications and prevailing government criteria. Relocating employees should budget carefully for rent, healthcare, transport and deposits. Singapore has no traditional resort-island lifestyle, but its waterfront areas, parks and nearby islands provide leisure options. Employment terms should be confirmed directly with Shangri-La before making relocation arrangements.