Service Associate - Security

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate – Security is responsible for protecting guests, colleagues, hotel property and facilities. Typical duties include monitoring entrances and surveillance systems, conducting patrols, responding to incidents, enforcing hotel security procedures, assisting during emergencies and preparing incident reports. Candidates should generally have experience in hotel, resort, building or private security, good physical fitness, alertness and reliable judgment. A security training certificate or relevant local license may be required. The role requires professional communication, integrity, confidentiality and the ability to remain calm under pressure. Candidates should be willing to work rotating shifts, nights, weekends and holidays, follow grooming and service standards, and provide courteous assistance to guests while maintaining a safe and welcoming environment.

About the employer

Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its brands include Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders Hotels. Shangri-La properties are known for attentive service, comfortable accommodation, restaurants, leisure facilities and strong destination experiences. In the Philippines, the group has operated well-known urban and resort properties, creating roles across front office, food and beverage, housekeeping, engineering, finance, sales and security. Employees are generally expected to demonstrate warmth, professionalism, teamwork and respect for the company’s service culture. Benefits and working conditions vary by property and may include meals, uniforms, training, service charge and other local employment benefits.

Working in Philippines

The Philippines is an archipelago with opportunities in tourism, hotels, restaurants, business services, construction, healthcare and technology. Major employment centers include Metro Manila, Cebu, Clark, Davao and resort destinations such as Boracay, Palawan and Bohol. Filipino culture is generally warm, family-oriented and community-minded, with English widely used in business and hospitality. Island living offers beaches, outdoor activities and a relaxed social lifestyle, although transport, healthcare, internet quality and living costs vary significantly between locations. Employees should expect tropical weather, a rainy season and occasional typhoons. Filipino citizens normally need standard local employment documents, while foreign nationals generally require an employer-sponsored Alien Employment Permit and appropriate work visa, commonly a 9(g) pre-arranged employment visa. Candidates should confirm salary, accommodation, transportation, service charge, insurance and visa support directly with the hotel before relocating.