Service Leader - Security

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – Security is responsible for protecting guests, colleagues, hotel property and company assets while maintaining a safe and welcoming environment. Typical requirements include relevant security or hospitality experience, good knowledge of emergency procedures, incident reporting and access control, and strong communication skills. Candidates should be physically fit, observant, reliable and able to remain calm under pressure. Experience in a hotel, resort, corporate security or law-enforcement environment is advantageous. The role may involve shift work, patrols, responding to emergencies, coordinating with local authorities and enforcing hotel policies. A professional appearance, customer-service attitude and willingness to work weekends and holidays are expected.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Asia and known for its hotels, resorts and residences across the world. Its portfolio includes properties in city centers, beach destinations and developing tourism markets. Shangri-La hotels are recognized for personalized service, comfortable accommodation, dining, wellness facilities and strong attention to guest safety and experience. In the Philippines, the group operates several well-known properties, including resorts and urban hotels, and employs colleagues across hotel operations, food and beverage, engineering, security, sales and administration. The company generally emphasizes genuine hospitality, teamwork, professional development and respect for local communities. Employment conditions, benefits and salary vary by property, position and experience, so candidates should confirm the details directly with the recruiting team.

Working in Philippines

The Philippines offers hospitality and security opportunities in Manila, Cebu, Boracay, Palawan, Bohol and other resort destinations. Common roles include hotel operations, food and beverage, housekeeping, engineering, tourism, transport and security. Filipino culture is friendly, family-oriented and community-minded, with English widely used in workplaces. Island living can offer beaches, warm weather and a relaxed lifestyle, although transport, healthcare access and internet quality vary outside major towns. Costs are generally lower than in many Western countries, but popular resort areas can be expensive. Foreign applicants usually need employer sponsorship and the appropriate work permit or visa before starting employment; requirements depend on nationality and contract length. Local hires should verify employment terms, accommodation, meals, transportation, medical coverage and service-charge arrangements. Weather includes a dry season and a rainy or typhoon season, so relocation planning should consider the specific island and property.