Service Associate - Reservations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Associate - Reservations supports the reservations team by handling guest inquiries, room bookings, amendments, cancellations, and special requests through telephone, email, and reservation systems. Candidates typically need a diploma or degree in hospitality, tourism, or a related field, together with customer-service experience, preferably in a hotel or resort. Strong English communication, computer literacy, attention to detail, and familiarity with Opera or similar property-management systems are valuable. The successful candidate is expected to respond promptly and professionally, maintain accurate booking information, promote room types and hotel services, protect guest confidentiality, and coordinate effectively with Front Office, Sales, and Revenue teams. Flexibility for shifts, weekends, and public holidays is normally required.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong and known for its hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, Africa, and North America. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. Shangri-La properties are recognized for warm Asian hospitality, comfortable accommodation, extensive dining, wellness facilities, and service-focused guest experiences. In the Philippines, the group operates well-known properties in destinations such as Manila, Cebu, and Boracay. Employees generally work in structured hotel departments and receive exposure to international service standards, guest relations, reservations, food and beverage, and resort operations. The company commonly looks for people who are professional, courteous, culturally aware, dependable, and committed to creating personalized experiences for guests.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other resort islands, particularly in reservations, front office, food and beverage, housekeeping, and tourism operations. Filipino culture is welcoming, family-oriented, and strongly influenced by regional traditions, Spanish history, and contemporary Asian life. English is widely used in business and hotels, although learning basic Filipino or local expressions helps build rapport. Lifestyle varies from busy urban living to relaxed beach communities; costs are generally lower than in many international destinations, though popular resorts can be expensive. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly involving Department of Labor and Employment approval and an Alien Employment Permit. Employers may assist with documentation, but applicants should confirm requirements with Philippine authorities. Relocation planning should include accommodation, insurance, transportation, tropical weather, and healthcare access.