Hostess

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Hostess welcomes guests, manages restaurant seating, handles reservations, escorts visitors to tables and helps create a polished dining experience. Candidates typically need good communication and customer-service skills, a professional appearance, basic computer ability and confidence speaking English; knowledge of Malay or other languages is useful. Previous experience in a hotel, restaurant or guest-facing role is preferred, although suitable hospitality graduates may be considered. The role requires flexibility for rotating shifts, weekends and public holidays. Shangri-La expects candidates to be warm, organized, attentive, calm under pressure and able to coordinate effectively with servers, supervisors and kitchen staff while maintaining high standards of courtesy and service.

About the employer

Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for refined accommodation, extensive dining, attentive personal service and strong destination experiences. In Malaysia, Shangri-La operates well-established hotels and resorts, including properties in Kuala Lumpur, Penang and Kota Kinabalu. The company places emphasis on genuine hospitality, cultural understanding, teamwork and professional development. Employees commonly work in a structured, multicultural environment with opportunities to build careers across food and beverage, rooms, guest services and other hotel departments. Benefits vary by property and may include meals, uniforms, service charge, medical coverage, staff rates and training.

Working in Malaysia

Malaysia offers opportunities in hotels, restaurants, resorts, tourism, retail, technology and shared services. Popular destinations include Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal or island locations. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; politeness, modest presentation and respect for religious customs are important. Lifestyle ranges from busy city living to relaxed beach communities, with generally affordable food and transport outside prime tourist areas. Foreign employees normally need an employer-sponsored Employment Pass or another approved work authorization before starting work; the company usually handles the application. Requirements depend on nationality, salary, qualifications and contract. Relocating workers should confirm accommodation, insurance, tax, flights and visa sponsorship directly with Shangri-La, and budget for deposits and initial living costs.