Assistant Horizon Club Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Horizon Club Manager supports the daily operation of Shangri-La's executive lounge, ensuring consistently high standards of guest service, hospitality and presentation. Responsibilities typically include supervising colleagues, coordinating check-in and check-out assistance, managing guest requests, handling VIP arrivals, monitoring lounge service, resolving complaints and supporting administrative duties. Candidates are generally expected to have hotel front-office, guest-relations or lounge experience, strong English communication skills and preferably Cantonese or Mandarin. A professional appearance, leadership ability, attention to detail, sound knowledge of luxury-service standards and flexibility to work shifts, weekends and public holidays are important. The successful candidate should be proactive, composed under pressure and focused on delivering personalised service.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets under the Shangri-La, Kerry, JEN and Traders brands. The group is known for attentive Asian-inspired hospitality, personalised guest service and high-quality accommodation, dining, wellness and meeting facilities. Shangri-La hotels commonly serve leisure travellers, business guests, families and luxury clientele, with a strong emphasis on colleague development and service excellence. In Hong Kong, the company operates prominent luxury properties and offers opportunities across rooms, food and beverage, culinary, events, finance, engineering, sales and corporate functions. Employment conditions vary by property and role, but hotel positions typically include staff benefits, training and career progression opportunities.

Working in Hong Kong

Hong Kong is a dense, energetic international city with a distinctive blend of Cantonese heritage, British history and modern Asian business culture. Hospitality opportunities are available in luxury hotels, restaurants, clubs, events, tourism and airport operations, although competition is strong and Cantonese, Mandarin or English can improve prospects. The lifestyle combines excellent public transport, varied dining, shopping, nightlife, hiking and beaches, but housing is expensive and space is limited. Hong Kong is not only an island; it includes Hong Kong Island, Kowloon and the New Territories, plus outlying islands. Overseas employees normally need an employment visa arranged through an eligible sponsoring employer before starting work. Applicants generally provide qualifications, experience, a passport and proof that the role cannot easily be filled locally. Research accommodation, healthcare, taxes and transport costs before relocating. Employer benefits and staff housing, where offered, can significantly affect overall value.