CSR - TELLER, DOWNTOWN CENTER

Role summary

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The CSR-Teller serves customers at Metrobank’s Downtown Center branch, processing deposits, withdrawals, payments, account requests, and other over-the-counter transactions accurately and efficiently. The role typically requires a bachelor’s degree, strong numerical ability, attention to detail, professional communication, and basic computer skills. Previous cash-handling, teller, or customer-service experience is helpful, although suitable graduates may be considered. The candidate is expected to protect customer information, follow banking and compliance procedures, identify service or sales opportunities, resolve routine concerns courteously, and maintain reliable cash-control standards. Flexibility, integrity, teamwork, and the ability to work under pressure are important.

About the employer

Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines’ largest universal banks. Established in 1962, it provides services to individual customers, businesses, corporations, and institutional clients through branches, digital channels, and specialized financial subsidiaries. Its offerings include deposits, consumer loans, credit cards, payments, investment products, treasury services, and corporate banking. Metrobank is part of the Metrobank Group and has a broad presence across the Philippines, serving customers in major cities and provincial communities. Branch employees support the bank’s customer-focused operations by handling daily transactions, maintaining service quality, and helping clients access appropriate banking products. As a major local employer, Metrobank commonly offers structured training, career development, and benefits subject to the position and employment terms.

Working in Philippines

The Philippines offers banking, business-process outsourcing, technology, retail, hospitality, healthcare, education, and engineering opportunities, especially in Metro Manila, Cebu, Clark, and Davao. Work culture is generally relationship-oriented, courteous, and team-focused, with English widely used in professional settings. Lifestyle ranges from busy urban living and relatively affordable local transport to relaxed coastal communities, with varied food, festivals, beaches, and outdoor activities. Manila provides the broadest career market but has traffic and higher housing costs; Cebu and Davao can offer a more manageable pace. Foreign nationals normally need an employer-sponsored work visa, commonly a 9(g) pre-arranged employment visa, and appropriate permits before working. Short-term visitors cannot legally take employment. Relocating employees should arrange a contract, health insurance, accommodation, tax registration, and local banking access. Rules can change, so confirm requirements with the Bureau of Immigration and the prospective employer.