Employee Relations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Employee Relations Manager is responsible for managing workplace relations matters, advising leaders on employment legislation, policies, performance issues, grievances, investigations and disciplinary processes. The role typically requires strong experience in employee relations, industrial relations or human resources, sound knowledge of Australian employment law, and the ability to interpret awards, enterprise agreements and company policies. Candidates are expected to provide practical, commercially focused advice, handle sensitive matters confidentially, build trusted relationships with employees and managers, and work effectively in a fast-paced aviation environment. Strong communication, negotiation, investigation, problem-solving and stakeholder-management skills are essential, along with relevant tertiary qualifications and professional HR experience.

About the employer

Jetstar Airways Pty Ltd is an Australian low-cost airline and part of the Qantas Group. Established in 2003, Jetstar operates an extensive network across Australia and New Zealand, with international services to destinations in Asia and the Pacific. The airline focuses on offering affordable air travel while maintaining strong operational, safety and customer-service standards. Its workforce includes flight crew, airport teams, engineers, corporate specialists and customer-support employees. Jetstar’s operating environment is fast-paced and highly regulated, requiring strong teamwork, workforce planning and effective employee relations. As part of the Qantas Group, employees may benefit from exposure to a large aviation network, structured career pathways and travel-related benefits, subject to role and employment conditions.

Working in Australia

Australia offers employment opportunities across aviation, tourism, healthcare, technology, construction, education, logistics and professional services, with major airline roles concentrated in Sydney, Melbourne, Brisbane, Perth and Adelaide. Australian workplace culture is generally direct, collaborative and supportive of work-life balance, while punctuality, safety and professional communication are valued. Lifestyle options range from busy metropolitan cities to coastal and regional communities, with outdoor activities, diverse food and strong public amenities. Most overseas workers need an appropriate visa, such as an employer-sponsored, skilled, graduate or working-holiday visa; eligibility depends on nationality, occupation, qualifications and experience. Relocation planning should include housing, healthcare, tax registration, banking and transport costs. Australia is geographically large, so choosing a city near the workplace is important.