Team Leader, Cabin Crew Support

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Team Leader, Cabin Crew Support role is expected to lead a team providing operational and administrative support to Qantas cabin crew. Key requirements typically include experience in team leadership, customer or employee support, strong organisation, sound judgment, and excellent written and verbal communication. The successful candidate should be comfortable working in a fast-paced airline environment, managing competing priorities, resolving issues promptly, and supporting consistent compliance with company procedures, safety standards, and service expectations. Experience in aviation, workforce coordination, rostering, or a contact-centre environment would be advantageous. The role also requires a collaborative approach, confidence using business systems, and the ability to coach team members while maintaining a positive and professional experience for cabin crew.

About the employer

Qantas Airways Limited is Australia’s national airline and one of the world’s longest-operating airlines, founded in 1920. Headquartered in Sydney, Qantas operates domestic and international passenger services under the Qantas brand, alongside freight and related aviation businesses. The Qantas Group also includes Jetstar, a major low-cost carrier serving Australia, New Zealand, and destinations across Asia-Pacific. The company employs a large workforce across cabin crew, pilots, engineering, airport operations, corporate services, technology, and customer support. Qantas places strong emphasis on safety, operational reliability, customer service, inclusion, and maintaining a distinctly Australian brand. Employees may receive access to travel benefits and other corporate programs, subject to role and employment conditions. Its operations require teamwork, flexibility, and the ability to perform effectively in a highly regulated, time-sensitive environment.

Working in Australia

Australia is a large island nation with job opportunities in aviation, healthcare, technology, construction, education, tourism, logistics, and professional services. Major employment centres include Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra; airline roles are also available near large airports and regional communities. Australian workplace culture is generally practical, informal, safety-conscious, and respectful of work-life balance. Lifestyle options range from busy multicultural cities and beaches to outdoor living, regional towns, and quieter coastal areas, although housing and transport costs can be high. Skilled migrants may use employer-sponsored, skilled, or state and territory nomination pathways, while working holiday visas suit eligible younger applicants. Visa rules change, so candidates should check the Australian Department of Home Affairs. Relocating usually requires proof of qualifications, English ability where applicable, health and character checks, tax registration, banking arrangements, and suitable housing. Aviation positions may also require security clearances and background checks.