Whānau Support Facilitator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Whānau Support Facilitator supports individuals, families and whānau to improve wellbeing, independence and access to appropriate services. Requirements generally include relevant experience in community support, social services, mental health, disability or whānau-focused work; strong communication skills; cultural competence; sound record-keeping; and the ability to build trusting relationships. Candidates are expected to work respectfully within a Māori health framework, advocate for clients, coordinate with agencies, maintain confidentiality and manage their workload independently. A full New Zealand driver licence, reliable transport and satisfactory police, reference and background checks may be required. Relevant qualifications in health, social work, counselling or community services are advantageous.

About the employer

Healthcare New Zealand is a major provider of health and community support services across Aotearoa New Zealand. The organisation delivers home-based care, disability support, rehabilitation, mental health and wellbeing services, and other community-focused programmes. Its work is centred on helping people live safely and independently in their homes and communities, while supporting whānau and working alongside health, social service and government partners. Healthcare New Zealand employs a large, diverse workforce including support workers, facilitators, nurses, allied health professionals and operational staff. The organisation places importance on person-centred care, cultural responsiveness, inclusion, safety and positive outcomes for clients. Depending on the service, employees may work in homes, community settings, offices or partner organisations throughout both the North and South Islands.

Working in New Zealand

New Zealand offers opportunities in healthcare, aged care, disability support, mental health, social services, construction, technology, education, tourism and agriculture. The North Island has the largest employment centres, including Auckland, Wellington, Hamilton and Tauranga, while the South Island offers opportunities in Christchurch, Dunedin, Queenstown and regional communities. Māori and Pacific values are important in workplaces, and relationship-building, respect for whānau and cultural awareness are highly valued. Lifestyle benefits include access to beaches, mountains, outdoor recreation and generally good work-life balance, although housing can be costly in major cities. Overseas applicants usually need an appropriate visa, commonly an Accredited Employer Work Visa supported by an approved employer; eligibility depends on the role, pay and personal circumstances. Check Immigration New Zealand requirements before relocating. Healthcare roles may also require registration or sector-specific checks.