CID/ Call Center Supervisor -The Ritz-Carlton Abu Dhabi Grand Canal

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The CID/Call Center Supervisor oversees the hotel’s telephone and guest communication operations, ensuring calls, requests, messages, wake-up calls and service recovery are handled promptly and professionally. Candidates should have previous hotel, call center or front-office experience, ideally in a supervisory position, strong spoken and written English, good computer skills and familiarity with hotel systems such as Opera. Additional languages and luxury-hotel experience are advantageous. The successful candidate is expected to lead and coach team members, maintain accurate records, coordinate with other departments, protect guest confidentiality and consistently deliver The Ritz-Carlton service standards. Flexibility for shifts, weekends and public holidays, a calm manner under pressure and excellent communication skills are essential.

About the employer

The Ritz-Carlton Abu Dhabi, Grand Canal is a luxury hotel located beside Abu Dhabi’s Grand Canal, close to the Sheikh Zayed Grand Mosque and major business and cultural attractions. The property is part of The Ritz-Carlton Hotel Company, a globally recognized luxury hospitality brand within Marriott International. It offers upscale guest rooms and suites, restaurants, lounges, extensive meeting and event facilities, a spa, pools and leisure amenities. The hotel is known for highly personalized service, elegant surroundings and strong attention to detail. Employees work in a multicultural environment and are expected to uphold Ritz-Carlton standards, anticipate guest needs and create memorable experiences. Benefits for eligible roles may include accommodation or housing support, meals, transportation, medical insurance, annual leave and opportunities within Marriott’s international hotel network.

Working in United Arab Emirates

The United Arab Emirates is not an island, but Abu Dhabi is a coastal destination with excellent opportunities in hotels, restaurants, aviation, retail, tourism, events, finance and technology. The culture combines Emirati traditions, Islamic values and a large international community; modest dress and respectful behavior are appreciated, especially during Ramadan. Abu Dhabi offers modern housing, beaches, malls, museums, desert excursions and a generally safe, convenient lifestyle. Employers normally sponsor a work visa, residence permit, medical examination and Emirates ID after a formal offer. Confirm that the contract covers accommodation, transport, meals, health insurance, flights and annual leave. New arrivals should budget carefully for rent and deposits, arrange document attestation where required and check local employment regulations. English is widely used, while Arabic is the official language. Public transport is improving, although many residents use taxis or cars.