Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager oversees reception, guest services, reservations coordination, check-in and check-out, room allocation, billing support, and service recovery. Candidates typically need hospitality experience, preferably in a supervisory or managerial front-office role, strong English and Indonesian communication skills, knowledge of hotel operating systems, and a good understanding of guest-service standards. The role requires leadership, organization, problem-solving ability, professional presentation, and flexibility to work rotating shifts, weekends, and public holidays. The successful candidate is expected to coach the front-office team, maintain high guest satisfaction, manage daily operations efficiently, resolve complaints diplomatically, and coordinate closely with housekeeping, engineering, finance, and other departments.

About the employer

Four Points by Sheraton Surabaya, Tunjungan Plaza is a Marriott International hotel located in central Surabaya, East Java, and connected to the popular Tunjungan Plaza shopping and entertainment complex. The hotel serves business travelers, tourists, families, and event guests, offering convenient access to shopping, dining, offices, and major city attractions. As part of the Four Points by Sheraton brand, it focuses on approachable service, comfortable accommodation, local experiences, and practical amenities, including food and beverage facilities, meeting spaces, fitness services, and guest support. Marriott International is one of the world's leading hospitality companies, operating a broad portfolio of hotels and resorts globally. Employees can generally expect structured operating standards, professional training, opportunities for career development, and exposure to an international hotel environment.

Working in Indonesia

Indonesia offers varied hospitality opportunities across Java, Bali, Lombok, Sumatra, and other islands. Surabaya, on Java, is a major commercial city with strong demand for hotel, restaurant, events, retail, and corporate-service professionals. Bali provides more tourism-focused roles and a relaxed international lifestyle, while Lombok and other destinations offer growing resort opportunities. Indonesian culture values politeness, community, respect for elders, and religious diversity. Living costs vary: Surabaya is generally more affordable than Bali, although salaries may also differ. Employees should expect a tropical climate, busy urban areas, excellent local food, and convenient domestic travel. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly arranged through the hiring company; working on a tourist visa is not permitted. Relocation planning should include accommodation, health insurance, tax registration, transport, and document legalization. Learning basic Bahasa Indonesia is highly beneficial for daily life and workplace relationships.