Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, manages arrivals and departures, responds to requests, provides local information, resolves concerns, and helps create a smooth, personalized stay. Candidates should have strong communication and customer-service skills, a professional appearance, positive attitude, and the ability to remain calm under pressure. Previous hotel, front-desk, or guest-relations experience is helpful, while familiarity with hotel systems and good English communication may be required. The role typically involves shift work, including weekends and holidays. Marriott expects employees to represent Westin’s service standards, anticipate guest needs, work effectively with other departments, and maintain accurate records while delivering warm, discreet, and efficient service.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries. Its brands include Westin, Marriott Hotels, Sheraton, Ritz-Carlton, St. Regis, and Courtyard. The Westin Hotels & Resorts brand focuses on wellness, renewal, and helping guests maintain healthy routines while traveling. The Westin Manila is part of Marriott’s growing presence in the Philippines and serves business and leisure travelers with accommodation, dining, meetings, and wellness-oriented services. Marriott is known for structured training, internal career mobility, global employment opportunities, and a strong emphasis on guest satisfaction. Employees are generally expected to demonstrate professionalism, teamwork, integrity, cultural awareness, and consistent service standards while contributing to a welcoming and comfortable hotel environment.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Clark, and other major destinations, particularly in hotels, restaurants, tourism, aviation, and business services. Filipino culture is generally warm, family-oriented, respectful, and service-minded, with English widely used in workplaces. Manila provides the broadest career market, extensive shopping and dining, and convenient access to international transport, although traffic and higher living costs can be challenging. Island destinations offer a more relaxed lifestyle, beaches, diving, and outdoor activities but may have fewer professional services and seasonal employment. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly arranged with assistance from the hiring company; they should not work on a tourist visa. Relocating employees should budget for housing, transport, health insurance, documentation, and deposits. Research local regulations and secure a written employment offer before moving.