Reservations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations role manages room bookings, amendments, cancellations, guest enquiries, and accurate reservation records through the hotel’s systems. Candidates should have hospitality or reservations experience, strong communication skills, attention to detail, and confidence using computers and booking platforms. Knowledge of English is generally expected, while Indonesian and other languages are advantageous. The successful candidate is expected to provide prompt, professional service, coordinate closely with Front Office and Revenue teams, explain rates and policies clearly, and help maximize occupancy and revenue. Flexibility for shifts, weekends, and public holidays is normally required. A calm, organized approach and commitment to Marriott’s service standards are essential.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating and franchising a broad portfolio of hotels and resorts across many countries. Its brands range from luxury properties such as The Ritz-Carlton and St. Regis to full-service and select-service hotels including Marriott Hotels, Sheraton, Westin, Courtyard, and Fairfield. Marriott emphasizes genuine hospitality, professional development, ethical business practices, and consistent guest experiences. Yogyakarta Marriott Hotel is a premium property in Yogyakarta, Java, combining modern accommodation, restaurants, meeting facilities, leisure amenities, and local cultural influences. The hotel serves business travelers, families, groups, and international visitors exploring Central Java. Employees typically work within structured operational standards while gaining exposure to an international hotel environment, cross-department teamwork, guest relations, and Marriott’s global training and career-development opportunities.

Working in Indonesia

Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, Sulawesi, and smaller resort islands. Yogyakarta, on Java, is known for Javanese culture, temples, universities, affordable living, arts, and a relaxed city lifestyle. Bali and Lombok provide especially strong tourism employment, while Jakarta and Surabaya offer broader corporate and hotel careers. Daily life is generally community-oriented, with excellent local food, warm weather, and varied transport; traffic and seasonal rain can be challenging. Foreign nationals normally need an employer-sponsored work authorization and the appropriate Indonesian work and residence visa, rather than working on a tourist visa. Employers often assist with sponsorship, documentation, and relocation, but confirm current requirements with Indonesian immigration or an authorized adviser. New arrivals should budget for housing deposits, healthcare, transport, and initial setup costs, and should learn basic Bahasa Indonesia to support workplace and community integration.