Front Desk Agent - Jakarta Marriott Hotel Gelora

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Desk Agent welcomes guests, manages check-in and check-out, verifies reservations and payments, answers questions, handles guest requests, and coordinates with housekeeping and other hotel departments. Candidates are generally expected to have customer-service experience, professional communication skills, a well-groomed appearance, basic computer knowledge, and the ability to work rotating shifts, weekends, and public holidays. Previous hotel or front-office experience is advantageous. English communication is typically required, while Indonesian and other languages are valuable. The successful candidate should be courteous, attentive to detail, calm when resolving complaints, and comfortable working in a busy luxury-hotel environment.

About the employer

Jakarta Marriott Hotel Gelora is a premium Marriott International hotel located in Jakarta, Indonesia, near the Gelora Bung Karno sports and business district. The property serves business travelers, international visitors, event guests, and local customers, offering guest rooms, dining venues, meeting facilities, and other full-service hotel amenities. As part of Marriott International, one of the world's largest hospitality companies, the hotel operates within globally recognized standards for guest service, safety, professionalism, and employee development. Team members typically work in a multicultural environment and may receive training, career progression opportunities, staff meals, uniforms, service-charge participation, and employee travel benefits, depending on local policy and employment terms. The hotel values hospitality, teamwork, reliability, cultural awareness, and consistent attention to guest satisfaction.

Working in Indonesia

Jakarta Marriott Hotel Gelora is on Java, Indonesia's most developed and populous island. Jakarta offers strong opportunities in hospitality, finance, technology, retail, events, and international business, although traffic and urban density can be challenging. Indonesian culture emphasizes courtesy, family, respect for seniority, and community; workplaces are generally polite and team-oriented. Lifestyle options include shopping malls, restaurants, cultural attractions, nightlife, and weekend trips to Bandung, Bogor, or nearby beaches. Other islands offer different experiences: Bali is tourism-focused, while Lombok, Sumatra, Sulawesi, and the eastern islands provide more relaxed settings and growing hospitality markets. Foreign workers normally need employer sponsorship, an approved work permit, and the appropriate limited-stay visa before starting employment. Relocating employees should budget for housing, transport, health insurance, and document processing, and confirm benefits and visa responsibility directly with the employer.