Duty Manager - Jakarta Marriott Hotel Gelora

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth coordination between Front Office, Housekeeping, Food and Beverage, Engineering, and Security. Candidates typically need hotel operations experience, strong guest-service skills, effective communication, problem-solving ability, and confidence handling complaints or emergencies. A hospitality diploma or equivalent experience is usually preferred, along with English proficiency and familiarity with hotel systems. The successful candidate is expected to lead by example, maintain Marriott service standards, support team performance, monitor guest satisfaction, and make sound decisions independently. Flexibility to work rotating shifts, weekends, and public holidays is essential. Experience in an international hotel environment and knowledge of Indonesian hospitality practices would be advantageous.

About the employer

Jakarta Marriott Hotel Gelora is a luxury Marriott International property located in Jakarta’s Gelora Bung Karno area, one of the capital’s major business, sports, and entertainment districts. The hotel serves business travelers, leisure guests, event groups, and international visitors, offering upscale accommodation, restaurants, meeting facilities, wellness amenities, and professional guest services. As part of Marriott International, the property operates under a globally recognized hospitality brand known for service standards, structured training, career development, and opportunities across a large international hotel network. Employees generally work in a multicultural environment where teamwork, professionalism, attention to detail, and guest satisfaction are highly valued. The hotel’s central location provides convenient access to offices, shopping centers, cultural attractions, sports venues, and Jakarta’s transport connections.

Working in Indonesia

Indonesia is an archipelago offering hospitality opportunities across Java, Bali, Lombok, Sumatra, and resort islands such as Batam and the Riau Islands. Jakarta, on Java, has the broadest corporate and luxury-hotel market, while Bali offers extensive resort, food and beverage, wellness, and tourism employment. Indonesian workplace culture generally values respect for hierarchy, cooperation, punctuality, and relationship-building. Lifestyle varies from busy urban living in Jakarta to a slower, more tourism-focused pace in Bali or Lombok; costs are usually lower than in major Western cities, though central Jakarta and Bali can be expensive. Foreign workers normally require an employer-sponsored work permit and KITAS, with the company handling much of the process. Do not work on a tourist visa. Candidates should confirm housing, insurance, tax, relocation support, and contract terms before moving.