Order Taker

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker handles guest requests for in-room dining by answering calls, accurately recording food and beverage orders, explaining menu items, confirming delivery times, and coordinating with the kitchen and service teams. Candidates should have strong spoken English, clear telephone communication, basic computer and point-of-sale skills, and previous experience in room service, restaurants, or a hotel call centre. Arabic or other languages are advantageous. The role requires a friendly, patient, organised, and professional manner, attention to detail, quick order processing, and the ability to remain calm during busy periods. Candidates are expected to follow hotel service standards, maintain accurate records, promote menu items where appropriate, and provide a welcoming luxury-hotel experience.

About the employer

Grosvenor House, a Luxury Collection Hotel, Dubai, is an iconic five-star property located in Dubai Marina. The hotel is part of Marriott International’s Luxury Collection portfolio, which brings together distinctive hotels known for local character, personalised service, and high-end guest experiences. Grosvenor House offers luxury accommodation, restaurants, bars, lounges, spa facilities, meeting spaces, and extensive in-room dining services. Its guests include international leisure travellers, business visitors, families, and high-profile clientele. The hotel operates in a fast-paced, multicultural environment where presentation, discretion, attention to detail, and consistent service are highly valued. Employees can benefit from Marriott’s international hospitality network, training opportunities, staff benefits, and potential career mobility across hotels and destinations. The property’s Dubai location also provides exposure to a diverse luxury-hospitality market.

Working in United Arab Emirates

The United Arab Emirates is not an island but a modern Gulf federation comprising seven emirates, with Dubai and Abu Dhabi offering the largest hospitality job markets. Opportunities are available in hotels, restaurants, resorts, aviation, retail, tourism, and events. The culture combines Islamic traditions with a highly international population; modest dress, respectful behaviour, and awareness of Ramadan customs are important. Lifestyle ranges from beaches and desert activities to shopping, dining, nightlife, and major cultural attractions. Most foreign employees require employer-sponsored residence and work visas; working on a visit visa is not permitted. Employers commonly arrange visa processing, medical checks, insurance, and sometimes accommodation or transport. Before relocating, confirm salary, service charge, housing, meals, flights, probation terms, and contract conditions. Dubai is convenient and diverse, but rent and daily expenses can be high without company accommodation.