Manager on Duty

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Manager on Duty oversees hotel operations during assigned shifts, supporting front office, rooms, food and beverage, guest services and emergency response. Requirements typically include relevant hotel or resort experience, strong leadership and communication skills, sound judgement, confidence handling guest concerns and the ability to coordinate multiple departments. Candidates are expected to maintain Marriott service standards, protect guest and colleague safety, resolve issues promptly, complete operational checks and provide clear handovers to management. Flexibility to work evenings, weekends and public holidays is essential. Knowledge of Australian hospitality practices, computer systems and workplace health and safety is advantageous.

About the employer

JW Marriott Gold Coast Resort & Spa is a luxury beachfront resort operated by Marriott International, one of the world's largest hospitality companies. Located in Surfers Paradise, the resort offers accommodation, restaurants and bars, spa services, leisure facilities, events and family-focused experiences. JW Marriott properties are known for refined service, thoughtful guest experiences and attention to wellbeing. Team members work in a multicultural environment and follow Marriott's global standards for hospitality, integrity, inclusion and professional development. The Gold Coast resort provides opportunities across front office, rooms, food and beverage, culinary, spa, engineering, finance and leadership. Employees may also access Marriott's broader training, career mobility and associate benefit programs, subject to eligibility and local conditions.