Reservations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages guest bookings, amendments, cancellations, room availability and rate information while providing friendly, accurate service by phone, email and other channels. The role typically requires hospitality or reservations experience, strong communication skills, attention to detail and confidence using reservation or property-management systems. For Aloft by Marriott Osaka Umeda, Japanese-language ability is likely essential, with English communication skills preferred. The successful candidate is expected to respond promptly, protect guest information, meet service standards, coordinate with Front Office and Sales teams, and support occupancy and revenue targets. Flexibility for shifts, weekends and public holidays is normally required in hotel operations.

About the employer

Marriott International is one of the world's largest hospitality companies, operating and franchising a broad portfolio of hotels and resorts across numerous countries. Its brands range from full-service luxury properties to select-service and lifestyle hotels. Aloft Hotels is Marriott's modern, design-focused brand aimed at socially connected business and leisure travelers, with energetic public spaces, music-inspired styling and technology-friendly services. Aloft Osaka Umeda is located in Osaka's Umeda area, a major commercial, transport and entertainment district. The property serves domestic and international guests and typically emphasizes approachable service, contemporary hospitality and an inclusive workplace culture. Employees may receive Marriott benefits such as training, career development and discounted stays, depending on employment status and local policy.